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Refund policy

To return an order, please send an email to info@allevoltepantelleria.com no later than 14 days from the arrival of the order indicating the order number. Indicate the received size and the size or product (for the same price payed) with which you want to change the product. The product must be returned in its original condition (it must not have been used and must not be damaged in any way) along with all the accessories contained in the packaging. Send the package, which must be sealed, through a safe and authorized shipping service to the following address: ALLEVOLTE PANTELLERIA Via Roma, 19/21 91017 PANTELLERIA (TP) - ITALY The shipment expenses are charged to the customer for all countries. Allevolte Pantelleria reserves the right to refuse returns communicated or sent late and to refuse any damaged products. Within 48 hours of receipt of the return request, we will replace the size or, in the absence of the same, create a coupon code of the same value that can be spent on our online shop within 1 year from the issue of the coupon. In the event that the return is made in the sales period or using a discount code, the coupon will be of the same value paid but will not correspond to the original price of the product. In case of further information and for necessity contact customer service at info@allevoltepantelleria.com.